Thank you for purchasing eBooks from বিংশ Store. Because our products are digital goods delivered via Internet download, we generally offer a no-refund policy once the download link has been accessed or the file has been downloaded.
However, we understand that issues can arise. Please review our policy below:
1. Eligibility for Returns & Refunds
We only accept returns or provide refunds under the following circumstances:
- Technical Issues: The file is corrupted, unreadable, or cannot be opened, and our support team cannot resolve the issue within [e.g., 48 hours] of notification.
- Duplicate Purchase: You accidentally purchased the same eBook twice.
- Wrong Product: The product delivered does not match the product description.
2. Time-Sensitive Window
All refund requests must be submitted within [e.g., 7 days] of the purchase date. Requests made after this period will not be honored.
3. Non-Refundable Situations
- You changed your mind or decided you did not like the book.
- You have already downloaded or accessed the content.
- You purchased the wrong format (e.g., EPUB instead of PDF), though we will gladly try to exchange it for the correct format if notified within 24 hours.
4. How to Request a Refund
To request a refund, please email our support team at bingsho2026@gmail.com or use our [Get In Touch Page].
Please include the following in your email:
- Your Name
- Order Number
- Email associated with the purchase
- Reason for the refund request (e.g., “corrupted file”)
5. Refund Processing Time
If your refund is approved, it will be processed within [e.g., 3-5 business days], and a credit will automatically be applied to your original method of payment.